General Manager Operations (BPO) (Hexaware Technologies)

About the job

• Operations Management Troubleshooting any errors arising in the process and ensuring error-free day beginning and day- end activities (International Process).

• Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization Formulate & implement internal reporting systems to monitor quality & KPI Forecast workload and schedule staff to meet anticipated workload within scheduled turnaround time there by enhancing efficiency and meeting deadlines

• Smooth transition of operations from client side to in house and meeting and exceeding targets for international clients

Must have skills –

• Back office international BPO operations experience
• Should be willing to work in the night shifts

Apply on – LinkedIn